PRIVACY POLICY

Who are we?

Our website address is www.hermesprestige-vtc.fr or www.hermesprestige-vtc-77.fr

Data Protection Officer (= DPO): Wathson GASPARD – protectiondesdonnees@hermesprestige-vtc.fr or protectiondesdonnées@hermesprestige-vtc-77.fr

Use of personal data collected

Contact forms

When you fill in a form on our site, we collect the following information: your name, your email address, and any personal information you may give us concerning your request, booking or quotation request.

This data is collected in order to establish an initial contact and to respond as closely as possible to your request by drawing up an answer in relation to the services offered or a quote. The compulsory or optional nature of the data is indicated at the time of collection by an asterisk.

Online booking and payment

When you book and pay on our site, we collect the following information relating to your transaction: your name, your email address, information on your payment method and any personal information you may provide to us concerning your transaction.

This data is collected for the sole purpose of carrying out a secure transaction and to ensure that you receive the service you expect. The compulsory or optional nature of the data is indicated at the time of collection by an asterisk.

Embedded content from other sites

Articles and pages on this site may include embedded content (e.g. videos, images, articles). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with embedded content if you have an account with their website.

Statistics and audience measurement

To measure the performance and audience of our website, we use Google Analytics. Here are the main data collected by Google Analytics: IP addresses, date and time of connection, duration of connection, pages visited, language, browser used, network and operator, origin (direct, social networks, organic search, paid search, etc.), pages viewed.

This data is collected for the sole purpose of improving the user experience on our site, by adapting the site to their needs and expectations.

Duration of storage of your data

The data collected via forms is kept for the time necessary to process your request and to follow up on the commercial relationship.

The data collected via the Google Analytics audience measurement tool is kept for 26 months and thus meets the requirements of the new RGPD law, which requires the deletion of the data of any user who is inactive on the site for a period of 3 years.

The rights you have over your data

You can request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Sharing your personal data

Your personal data may be shared with the following third party services:

– The hosting company OVH whose datacenters are located in France and whose hosting and pro email offers we use;

– WordPress and the following extensions: Caldera form, STRIPE, [booking plugin]

Read the privacy policy of OVH, WordPress and STRIPE:

– OVH’s privacy policy regarding the protection of personal data and the security of their infrastructures

– WordPress privacy policy (in English)

– STRIPE’s privacy policy

HERMES PRESTIGE VTC will not give or sell your personal information to third parties, nor will it use this information for any unintended purpose.

Contact information

We undertake to offer you the right to object to and withdraw your personal information.

The right to object gives you the opportunity to refuse to allow your personal information to be used for certain purposes identified at the time of collection.

The right of withdrawal gives you the possibility to request that your personal information no longer appears, for example, in a mailing list.

In order to exercise these rights, you may at any time send us your request by e-mail to the following address:

  • protectiondesdonnees@hermesprestige-vtc.fr

You can also send us this request by post:

For the attention of the Data Protection Officer – 36 rue du Bois Notre-Dame – 77150 LESIGNY.

Consequently, any reasonable delay in the delivery of the products will not give rise to any damages for the benefit of the buyer:

– the allocation of damages and interest;

– the cancellation of the order.

The transport risk is borne in full by the buyer.

In the event of missing or damaged goods during transport, the purchaser must formulate all necessary reservations on the order form upon receipt of the said goods. These reservations must also be confirmed in writing within five days of delivery, by registered letter.

Further information

How do we protect your data?

The personal information collected is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

– Access management – authorised person

– Computer backup

– User ID / password

– Firewalls

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the privacy of your transactions. However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.

How do we protect your data?

We first identify the leak via our internal notification systems. We send an email, within 72 hours of the discovery, to the person concerned to inform them of the leak and to provide them with as much information as possible so that they can assess the real risk to their rights and freedoms. We then analyse the security breach to correct it and prevent future similar breaches.